Refunds
Airside is sold through Paddle.com Market Ltd as merchant of record. Your purchase contract is with Paddle, and refunds are processed by them.
Try it first
Airside has a free demo: an hour of Airside on your own computer, with your own simulator, everything in it but live traffic. Please use it to see that Airside runs well for you before you buy.
If something is not working
Write to us first. Most problems are fixable, and a fix leaves you with the product rather than with your money back.
| What happens | |
|---|---|
| 1 | You write to us with your licence key and what you saw. Our team reads it and replies within 72 hours |
| 2 | If we need more, Airside can send us the recording of that session in one click |
| 3 | We fix it, or provide a way round it while we do |
| 4 | If we cannot make it work for you within 14 days of your report, we refund you |
What is refunded
At any time after you buy:
- Airside does not run on a computer that meets the published requirements, and we cannot make it work within 14 days of your report.
- Something this site says Airside does is missing or does not work, and we cannot fix it within 14 days of your report.
- A payment error: a duplicate charge, or a charge for something that was not bought.
Paddle's refund policy
Paddle, as the seller, decides any refund request made to it under its own Refund Policy. If a refund is given, the licence is deactivated.
What we do not refund
Nothing on this page reduces a right the law gives you. Apart from that:
- A product that works as described.
- A computer below the published requirements.
- Microsoft Flight Simulator 2024 not being installed. Airside controls the simulator and does not replace it.
- The size of the download. It is stated before checkout.
- Features Airside does not claim to have.
- A change in Microsoft Flight Simulator that breaks something. We will fix it as quickly as we can.
- A problem that was not reported to us.
- A second refund on the same licence, or to a buyer who has had a refund before.
Payment disputes
Please contact us at support@airsideatc.com before opening a dispute with your bank or card issuer. Where a payment is reversed, the licence attached to it is deactivated.
Contact
Write to support@airsideatc.com with your licence key, or the e-mail address you bought with, and what happened. We reply within 72 hours. Refunds are processed by Paddle and are returned by the original payment method.
Airside is not affiliated with or endorsed by Microsoft. Microsoft Flight Simulator is a trademark of Microsoft Corporation.