Refunds
Last updated 9 September 2026.
Airside is sold through Paddle.com Market Ltd as merchant of record. Your purchase contract is with Paddle, and refunds are processed by them.
If something is not working
Contact us first. Most problems are fixable, and a fix leaves you with the product rather than with your money back.
| What happens | |
|---|---|
| 1 | You write to us with your licence key and what you saw. A person reads it and replies within 72 hours |
| 2 | If we need more, Airside can send us the recording of that session in one click |
| 3 | We fix it, or provide a way round it while we do |
| 4 | If we cannot make it work for you, we refund you |
What is refunded
- Airside does not run on a computer that meets the published requirements, and we cannot resolve it within a reasonable time.
- Something this site says Airside does is missing or does not work, and we cannot resolve it.
- A payment error: a duplicate charge, or a charge for something that was not bought.
What is not refunded
Outside the statutory periods below:
- A change of mind.
- A product that works as described.
- A computer below the published requirements.
- Microsoft Flight Simulator 2024 not being installed. Airside controls the simulator and does not replace it.
- The size of the download, or the Windows SmartScreen warning on first run. Both are stated before checkout.
- Features Airside does not claim to have.
- A change in Microsoft Flight Simulator that breaks something. We will fix it as quickly as we can.
- A problem that was not reported to us.
- A second refund on the same licence.
- Requests more than 30 days after purchase, other than for the reasons above.
Statutory rights
Nothing on this page reduces a right the law gives you. Through Paddle's terms, consumers in the following places have a withdrawal period, within which no reason and none of the steps above are required:
| Where you live | Withdrawal period |
|---|---|
| EU / EEA and the United Kingdom | 14 days |
| Canada, South Korea, Brazil, China | 7 days |
| Singapore | 5 days |
For digital products this period can end early, and only where both apply: the download or use has begun, and you agreed at checkout that the product could be supplied before the period expired. Paddle requests that agreement at the payment step.
To exercise it, contact Paddle through the link on your receipt.
Payment disputes
Please contact us at support@airsideatc.com before opening a dispute with your bank or card issuer. Where a payment is reversed, the licence attached to it is deactivated.
Contact
Write to support@airsideatc.com with your licence key, or the e-mail address you bought with, and what happened. We reply within 72 hours. Refunds are processed by Paddle and are returned by the original payment method.
Airside is not affiliated with or endorsed by Microsoft. Microsoft Flight Simulator is a trademark of Microsoft Corporation.